Privacy Policy

Introduction

ion-bridge is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or service request forms
• Engage our services
• Communicate with us via email or other channels
• Subscribe to newsletters or updates

This information may include your name, email address, postal address, phone number, and details about your social payment situation.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process and manage your applications and claims
• Communicate with you about your case or services
• Respond to your inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations and requirements
• Detect, prevent, and address technical issues or fraudulent activity

Disclosure of Your Information

We may share your information in the following circumstances:

• Government Agencies: When necessary to process your social payment applications, we share relevant information with Services Australia and other government bodies
• Service Providers: We may share information with trusted third-party service providers who assist in operating our website or conducting our business
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Object to or restrict certain processing of your information
• Withdraw consent where we rely on consent to process your information

To exercise these rights, please contact us at [email protected].

Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Client case files are typically retained for 7 years following case closure.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]
Address: Level 12, 120 Spencer Street, Melbourne VIC 3000, Australia